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| Why Choose us? |
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Uptime and Stability Our staff of technicians and server administrators keep the servers running at maximum efficiency. All servers are actively monitored so that at the first sign of a problem our support team is on the problem and fixing it, and in most cases, before the customer is even aware there's a problem.
Friendly, Knowledgeable, and Responsive Support
Unique Business Strategy
'POWER' resellers
Feature Packed Hosting Plans
- Webmail
30 Day No Questions Asked Money Back Guarantee
What more could you need? :)
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| Pre-Sales Questions and Answers | |||||||||||||||||||||||||
| 1) How long does it take to setup my account once I've paid? Normally within 20 minutes. You will receive a "welcome" email with your account details and DNS settings | |||||||||||||||||||||||||
| 2) What does the control panel (CPanel) do? The Control Panel allows you to easily add mail accounts, administer your databases, create password protected directories, create subdomains, configuring MySQL databases, check your site statistics, and too many more to name here. | |||||||||||||||||||||||||
| 3) Do you allow adult sites? Yes. | |||||||||||||||||||||||||
| 4) Do you offer CPanel in Different languages? Yes, We offer CPanel in 22 languages: English, Spanish, Portuguese, French, German, Swedish, Romanian, Dutch, Russian, Brazilian-Portuguese, Simplified-Chinese(GB), Traditional-Chinese (Big5), Polish, Italian, Norwegian, Finnish, Indonesian, Arabic, venian, Korean, Japanese-shift_JIS, Japanese-euc-JS 5) How does the PowerReseller work? | You sign-up with the PowerReseller link, you specify what "reseller" packages you want for a start, we create you 5 or more of them. Later, whenever you need more reseller accounts, you just email us the specs you need and you get the accounts info within several hours. You can sell unlimited 'reseller' accounts (within the limits of your space / bandwidth - overselling is allowed) You can also get individual additional reseller accounts for $4 /m each. 6) Once I sign up to one Plan Can I upgrade to a different Plan? | Yes, you can upgrade (or downgrade) at anytime. This does not involve any account disruption, simply changing the quota / bandwidth settings to your existing account. Your monthly fee will be prorated. 7) Do I get a full refund if I cancel my hosting within the first 30 days? | Yes! 8) Can you register a domain name for me? | Yes, Simply check the "Domain" checkbox at signup and enter the desired (available) domain. The cost is $14.00 /year 9) Do you allow bulk email being sent even though it's an opt-in list (not SPAM)? | You need to check with us first. 10) How often do you do backups? | Full Backups are done weekly. 11) What happens if I go over my bandwidth or diskspace limits? | We will contact you and suggest you to upgrade to our next Plan or customize a Plan for you. We will not suspend an account automatically when it reaches it's bandwidth limit. 12) Are there any added charges other than the monthly fee? | There are no hidden charges. 13) Can I update my site as often as I wish? | Yes! 14) Can I test WHM and CPanel? | Yes, you can test Web Host Manager here: http://66.79.189.100:2086 with username: 'demo' and password: 'demmo'. and CPanel you can test here: http://66.79.189.100:2082 with username: 'demo' and password: 'demmo'. 15) Do I get a seperate control panel for each user? | Yes, you get the WHM (Web Host Manager) which is the "reseller" control panel and every account you create gets the CPanel control panel. 16) Do you have 24 hour support? | Yes, we have 24/7 support via our Helpdesk: www.levi1.com/helpdesk, maximum reply time is 1 hour, maximum resolution time is 4 hours. 17) Do you have Live support? | Yes, about 18 hours a day on the 'chat' programs of AIM, MSN, and ICQ. 18) How long has Levi1 been in business? | We started out in May 2003 19) How many clients does Levi1 serve? | As of May 2004 we have over 150 Clients with about 2000 Domains from about 30 countries. 20) What are your Server Specifications: | All our servers are Intel Pentium 2.8 GHz with 1GB Ram. 21) Where is the Data Centre based? | We rent our servers at 'Managed' datacenter which is located in San Jose, California. 22) Do you provide Windows Based hosting? | No. We only provide Linux based hosting. 23) If I buy hosting and I want to cancel, do I get my money back? | Yes. We offer a 30 day Money Back Guarantee, if you are not satisfied with our services. 24) Can you transfer my domains from my current host? | Yes, we can transfer your domains from your current WHM/Cpanel account. Details here 25) Do you support Frontpage Extensions? | Yes. 26) Can I use my own Nameservers? | Yes, you can register your nameservers with our IPs. 27) Is Fantastico installed on your server? | Yes, FANTASTICO and RVSKIN are now installed on all our servers. They have an additional cost of $2.50 /m ea. 28) Can we see some websites hosted on your servers? | Sure, just click on: http://www.Levi1.com/clients.htm 29) Do you have a 'test file' I can download to test the speed? | Yes, click here |
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| Knowledge Base - Getting Started |
| 1) Register your nameservers. Enter in your registrar: ns1.Levi1.com and ns2.Levi1.com If you are using your own nameservers you would need to "register" them first with our IPs: for NS1 use: 72.232.8.114 and for ns2 use: 72.36.160.66. then you need to wait for it to propagate (normally 4 hours) and only then you will enter your NS (ns1.yourdomain.com etc.) in the registrar of all your domains. You will need to wait 24 - 48 hours for the DNS to propagate to our servers. |
| 2) Create your domains in your WHM. |
| 3) Upload your files. Enter in "host" the server IP you get in the Welcome email, and the username and password of the account you created in WHM. Once your DNS have propagated you can put your domain name 'yourdomain.com' in the "host" field. |
| 4) Transfer your sites. If you have accounts at a different CPanel server that you would like to transfer to us, simply email us the list of the domains with IP, username and password of each account. We will have them transfered at no cost. |
| 5) Access your CPanel. You can access your CPanel before your domain has propagated by - http://serverIP/cpanel with the account username and password of the domain that you created in your WHM. Afterwards simply use http://www.yourdomain.com/cpanel (or :2082). |
| 6) Setup email etc. You can add email accounts within CPanel under the "mail" option. You can also have CPanel 'autoconfigure' Outlook Express. |
| 7) Access your site. You can Access your sites before the DNS propagates by typing in your browsser: http://serverIP/~username/ Top |
| Technical Support Questions and Answers |
| 1) Which folder do I upload my site to? Upload to the public_html folder. |
| 2) I just signed up. Why can't I view my web site? If you haven't updated your domain's name servers (DNS) to use our name servers then you will need to do so. Once updated it takes 24-48 hours for these changes to propagate. |
| 3) What is the path to Perl? usr/bin/perl |
| 4) What is the path to Sendmail? usr/sbin/sendmail |
| 5) How does email work for a domain name that is pointed to my main domain? All email that is sent to your pointed domain will arrive in your main domain's default email account. |
| 6) Can I run CGI scripts outside the CGI-Bin directory? Yes! |
| 7) Do you offer web mail? Yes. The url is: your_domain.com/webmail/ (or :2095) |
| 8) What is a Cron Tab? A Cron Job allows you to schedule and execute a PHP or CGI script at a given time. To create a Cron Job just log into your control panel, select Cron Job, enter the date/time to run the script and then the path to the script. An example of a path to a php script would be: 'php /home/username/pathtoscript/script.php' . |
| 9) Is there any documentation on how to use all the features in the control panel? Extensive CPanel documentation can be found here. |
| 10) I can't seem to publish my site using Front Page? This problem occurs when trying to publish to your site before your domain name has propagated. Either you will have to wait until propagation is complete are upload your site using an ftp client such as CuteFTP. This is a known issue using Front Page with name-based IPs. Top |
| Billing Questions and Answers |
| 1) What forms of payment do you accept? We accept Paypal, or regular Visa / Mastercard /Amex credit cards, checks (US only) and money orders. We will also accept Western Union Money Orders and Cash Transfers from foreign countries. All check and money order transactions will only be accepted for quarterly billing. |
| 2) How does your billing work? Your credit card is automatically billed every 30 days after you sign up. Top |
Live Help:
AIM: support770
MSN: ezlive2@hotmail.com
ICQ: 257474439
Email: sales@Levi1.com